Frequently Asked Questions

The role of a Support Coordinator is to work closely with the participant, guide them in understanding their plan and how to get the most out of their NDIS funding.  A Support Coordinator can also connect you with the right services and help you with achieving NDIS goals Support Coordination is a funded Category (Capacity Building – Category 7) within NDIS plans. The funding provides the opportunity for participants to work with a Support Coordinator. 

Support Coordination and Specialist Support Coordination are two different levels of support that are available under the National Disability Insurance Scheme (NDIS) in Australia.

Support Coordination is a support category that is designed to help NDIS participants navigate the complexities of the NDIS system and connect with mainstream and community-based services that can meet their needs. Support Coordinators work with participants to understand their goals and needs, develop a plan for accessing the services and supports they require, and provide ongoing assistance to implement and monitor their plan.

Specialist Support Coordination, on the other hand, is a higher level of support that is designed for NDIS participants with more complex needs, who require a higher level of support to implement their NDIS plan. Specialist Support Coordinators have additional skills and experience in working with participants with complex needs, and they are able to provide more intensive support to help participants access and manage their supports. They can also coordinate specialist services and supports that are required to meet the participant's needs, such as allied health or clinical services.

In summary, while both Support Coordination and Specialist Support Coordination are designed to assist NDIS participants with navigating the NDIS system and accessing the supports they require, Specialist Support Coordination is a higher level of support that is designed for participants with more complex needs who require more intensive support to implement their plan.

Contact the NDIS directly on 1800 800 110 (Mon-Fri, 8am-8pm) or visit www.ndis.gov.au and ask about applying for the NDIS. If you receive a NDIS plan and it includes funding for Support Coordination, then you are welcome to contact our team directly on 1300 481 181 during regular business hours or info@approvedbyfrankie.com.au and we can provide you the service.

You need to have Support Coordination (Category 7) funded within your NDIS plan as a Capacity Building support. 

We sure are. NDIS Provider No. 4050059677. That means you are able to use our service if your Support Coordination funding is NDIA-managed (otherwise known as portal-managed). The good news is that you can also use our service if your Support Coordination funding is either Plan-Managed or Self-Managed.

100% Yes are are independent. That means are impartial and work for you!

Approved by Frankie was registered as an NDIS Independent Support Coordination company in 2019. We have been going strong ever since, supporting more and more participants to achieve meaningful outcomes.

There are more than 30 team members working across NSW.

All team members have extensive disability sector experience. Other team member experience includes youth work, social work, child protection, supported employment, aged care, mental health, public health and drug and alcohol work.

Just reach out to us and you will be assigned a Support Coordinator from the team to work with you. Once you have been assigned a Support Coordinator, you will then receive a Service Agreement that needs to be signed and returned in order for services to commence. If you have any further questions please call 1300 481 181 during regular business hours or email info@approvedbyfrankie.com.au