Our Values

Whilst some of our in-house Frankie's require qualifications to do specialist work, instead of decades of disability experience we choose our team members based on attitude, ideas and imagination and lived experience of disability. Why? Because we will never comprise on our values;

We have invested in our IT capability to ensure our customer experience is at another level and it doesn't stop there, we will keeping on innovating to make sure our service to you is exceptional.

The NDIS is nothing if our commercial interests are put ahead of our participants needs and wants. Our purpose is deeply embedded in your satisfaction.  

We are filled with joy when we see our NDIS participants reaching goals but when we see a society that makes a big transformative shift, that makes us legitimately scream from the rafters! 

Yes, Approved by Frankie has Aboriginal Support Coordinators. Approved by Frankie is committed to the Uluru Statement from the Heart and acknowledge the importance of cultural competency when working with Aboriginal and Torres Strait Island people.

Yes thats right, if the phone rings we will talk to you. Real humans, concise answers and call backs - no compromise.